Policy Details

Terms and Conditions for attarkannauj.com:

1. Order Refusal:

The owner of attarkannauj.com reserves the unconditional right to refuse any order.

2. Jurisdiction:

All claims and legal matters are subject to the jurisdiction of the Court at Kannauj, India only.

3. Agreement Modification:

Attarkannauj.com retains the right to modify this agreement at any time without prior notice.

4. Security Measures:

Your security is our top priority.
All payments are processed through our trusted payment processor – Rozarpay.
Rozarpay is a Verisign secured & PCI compliant payment gateway.
All transactions take place on a 256-bit high encryption connection.

5. Payment Information Handling:

Your sensitive payment information is never stored on attarkannauj.com or our Payment Gateway’s servers.

6. User Responsibilities:

Users are responsible for providing accurate and truthful information during the ordering process.
Users are advised to keep their account credentials confidential to prevent unauthorized access.

7. Agreement Acceptance:

By placing an order on attarkannauj.com, users accept and agree to abide by these terms and conditions.

8. Product Information:

Product descriptions and images on the website are for informational purposes. Actual products may vary.
Attarkannauj.com strives to provide accurate and up-to-date product information.

9. Pricing:

Prices are subject to change without notice.
In case of discrepancies, attarkannauj.com reserves the right to cancel orders or modify prices.

10. Shipping and Delivery:

Shipping times and costs are outlined in the shipping policy.
Delays may occur due to external factors beyond attarkannauj.com's control.

11. Return and Refund:

Refer to the return policy for information on cancellations, returns, and refunds.

12. Intellectual Property:

All content on attarkannauj.com, including text, images, and logos, is the intellectual property of attarkannauj.com and may not be used without permission.

13. Privacy Policy:

Users are encouraged to review the privacy policy to understand how personal information is collected, used, and protected.

14. Communication:

By providing contact information, users consent to receive communications from attarkannauj.com, including order updates and promotional materials.

15. Governing Law:

These terms and conditions are governed by and construed in accordance with the laws of India.

16. Contact Information:

For any inquiries or concerns regarding these terms and conditions, users can contact attarkannauj.com at attarkannnauj1@gmail.com.

By continuing to use attarkannauj.com, users acknowledge and accept these terms and conditions. Attarkannauj.com reserves the right to take appropriate legal action against any violation of these terms.

1: Return Policy

Return Policy for attarkannauj.com:

At attarkannauj.com, we prioritize customer satisfaction and strive to provide an easy and customer-centric return and refund experience for our valued shoppers. Our commitment is to ensure that you can shop online confidently. Please review our return policy below:

Cancellation of Order:

In the event of unavailability of a product, discrepancies in its depiction, or price changes, attarkannauj.com reserves the right to cancel the product order.
Customers can request a cancellation within 4 hours of placing their order if they believe they have made a mistake or have changed their mind about the purchase.
Full refunds for canceled orders will be processed within 7 working days. Note that orders already in process at the local delivery point may not be canceled.

Return of Products:

Damaged or defective goods will either be refunded or replaced at the discretion of attarkannauj.com.
Products must be returned in their original packaging and unused condition.
Customers can return courier items in case of defective or damaged delivery by sending a video of the packaging being opened to attarkannnauj1@gmail.com within 24 hours of delivery.

Complaint Filing:

If a customer is dissatisfied with their purchase, they should email attarkannnauj1@gmail.com with a picture/video of the delivered product and a valid reason for the complaint within 12 hours of receiving the item.
Complaints without valid evidence will not be entertained. attarkannauj.com retains the right to reject any compensation complaint according to its terms and conditions.

Refund Procedure:

Refunds will be processed electronically via the same payment gateway used during the order placement.
It may take 7 to 14 working days for the refund to be credited back into the customer’s account (bank, credit card, or debit card) from the day of cancellation.

General Rules:

The site owner reserves the right to refuse any order unconditionally.
All claims are subject to the jurisdiction of the Court at Kannauj, India.
attarkannauj.com retains the right to modify this agreement without prior notice.

2: Privacy Policy

This Privacy Policy has been established to inform individuals about the collection, use, protection, and handling of Personally Identifiable Information (PII) on our website attarkannauj.com. Please read this policy carefully to understand how your information is treated.

1. Information Collection: When visiting our blog, website, or app, we may collect the following PII when you order, register, subscribe, or engage with our site:

Name
Email address
Mailing address
Phone number
Credit card information

2. Information Collection Timing: We collect information when you:

Register on our site
Place an order
Subscribe to a newsletter
Fill out a form
Use Live Chat
Open a Support Ticket
Provide feedback on our products or services

3. Use of Information: We use the collected information for the following purposes:

Personalize user experience
Improve our website
Respond to customer service requests
Administer contests, promotions, surveys, or other site features
Process transactions
Request ratings and reviews
Follow up after correspondence (live chat, email, or phone inquiries)

4. Information Protection:

Our website is regularly scanned for security vulnerabilities.
We do not ask for credit card numbers.
Regular malware scanning is conducted.

5. Use of Cookies: Yes, we use cookies to:

Remember and process items in the shopping cart
Understand and save user preferences
Keep track of advertisements
Compile aggregate data about site traffic and interactions for future improvements

Users can manage cookie preferences through their browser settings.

6. Third-Party Disclosure: We do not sell, trade, or transfer your Personally Identifiable Information to outside parties without advance notice. Exceptions include trusted third parties assisting in website operation or legal requirements.

7. Third-Party Links: Third-party products or services may be offered on our site, each with its privacy policy. We are not responsible for the content and activities of linked sites.

8. Google: Google AdSense and other Google services use cookies. Users can opt-out via Google Ad Settings or the Network Advertising Initiative Opt-Out page.

9. Do Not Track Signals: We honor Do Not Track signals and do not plant cookies or use advertising when a Do Not Track (DNT) browser mechanism is present.

10. COPPA Compliance: We do not specifically market to children under 13 years old.

11. Fair Information Practices: In the event of a data breach, affected individuals will be notified via email within 7 business days.

12. CAN-SPAM Act: We collect and use email addresses for order processing, updates, and marketing. Users can unsubscribe at any time.

13. CCPA Compliance: California residents have rights under the CCPA, including access, deletion, and opting-out of the sale of Personal Information. We do not sell Personal Information.

14. Contact Information: If you have questions regarding this privacy policy, please contact us at:

Email: attarkannauj1@gmail.com
Postal Address: attarkannauj.com, Pathakana, Kannauj, Uttar Pradesh 209725, India

Thank you for reviewing our Privacy Policy. Your privacy and trust are important to us at attarkannauj.com.

3: Shipping and Delivery

How to reduce Shipping Charges for International Order (Other than India)?

Order value less than 300 USD normal shipping charges.
Order Value from 300 USD - 600 USD just half shipping charges.
Order value more than 600 USD for free shipping.

When will I Receive Tracking Details?

Once order is placed, we try our best to dispatch orders within 12 - 24 hours (excluding sunday and national holidays). Tracking link/details are generated as soon as order is scheduled for pickup.

How can I Track My Orders?

Tracking updates will be shared on the email of customer has provided while placing the order.

Do I have to Pay Custom Duty?

While some countries do not charge custom duty for invoices less that a certain value, some countries do levy custom duty charges on all international shipments.

There is no custom duty applicable for US customers on orders below USD 800.

You can find more information about custom charges here:

Customs Duty for International order

Import duties/taxes may arise on the arrival of your parcel to the shipping destination. The charges may vary as per the rules of different countries depending on the product, order value, quantity, end use, and composition of materials used to make the product and is solely at the discretion of the duty officer.

Please note Custom Duty is added over and above the Shipping Cost. Shipping & handling costs refers to the cost of shipping an item from the shipping location to the destination country.

We at Attar Kannauj, do not take any duty/taxes in advance from customers. If any such duty/taxes are applicable for your shipment, the respective courier company will directly contact you with the required information.

On receiving such information, you will have to pay the duty/taxes amount to the concerned courier company. Once paid, the service provider usually delivers the shipment to you within two working days.

Will I Receive Tracking Updates on My Message/Email?

At AttarKannauj, we ensure to keep you updated about important tracking events. However, we also try that your inbox is not spammed by sending you all unnecessary tracking updates.

What If I am not able to track my order?

We would love to assist you with your order status and provide you the detailed information about your shipment. Please drop an email to attarkannauj1@gmail.com

4: Terms & Condition